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FAQ

When will my order be delivered?
Our recommended delivery time is 3-7 working days. Circumstances such as holidays can affect the delivery time, but we always make sure that orders are packed and shipped immediately.

How can I change my address?
Our customer service can help you with this. Just send a message with the new address to hello@blume-capetown.co.za. (Please note that we will not be able to make any changes if the order has already been shipped)

How can I check the status of my order?
Once an order has been placed, a confirmation email will be sent to the email address associated with your account. Standard shipping orders are usually processed and shipped within 1-2 business days. Weekends and holidays are not considered business days and are therefore exempt from processing and shipping times. You will receive an email with tracking information once your order has been shipped.

Can I change or cancel my order?
Yes, you can cancel or change your order within 24 hours of placing your order. We cannot make any changes or cancellations after your order has already been shipped. Please contact us immediately after placing your order if you have any concerns, we will do our best to help you.

Why haven't I received the tracking details yet?
The tracking details of your order will be shipped within 2-3 business days. We recommend checking your spam folder as well:)

 

SHIPPING & TRACKING


When will my order be shipped?
Standard shipping orders are usually processed and shipped within 1-2 business days. You will receive an email with tracking information once your order has been shipped.

How can I track my order?
Check your inbox for a shipping confirmation that includes a link to track your order. You can also check the status of your order via this link 

What if my package has been rejected?
Rejected or undeliverable packages will incur return shipping costs based on the shipping method used for the original order.

If you choose not to re-deliver your order, we may refund the cost of the items, but the original shipping costs and undeliverable shipping fee will be deducted from the refund.

According to tracking, the goods have been delivered, but I don't have them.
If you have any problems with the delivery of your order, please contact us as soon as possible at hello@blume-capetown.co.za with your order number and a brief description of the problem so that our Lost Packages Investigation Department can help you!

What if I received a damaged or wrong item?
If you believe that you have received damaged goods or that we have delivered incorrect goods, please contact our Customer Happiness Team immediately at hello@blume-capetown.co.za with your order number and photos of the goods you have received.

 

RETURNS & EXCHANGES


What is your return policy?
We accept returns for a refund to your original form of payment if they are stamped within 30 calendar days of receiving your order.

You can see our full return policy here. 

I have a problem with my order, can you help me?
Yes, of course! We aim for 100% customer satisfaction, if you have a problem with your order, just send us an email via our contact page or to "support email".

Can I exchange it for a larger/smaller size?
Yes, you can. Simply contact our customer service team, who will gladly assist you with the exchange.

What is your return address?
The full address can be found on your return label once your return has been approved.


Will I be charged for the cost of the return?
Yes, at the moment we do not offer free returns, so the cost of the return is for your own account.